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For customer service, please email us at [email protected]  We'll get back to you quickly!

October 18, 2018

Hey! How can I visit your showroom?

Answers (1)

Hi! You can shop our loft by appointment ✨ all details about booking are here – https://www.areyouami.com/pages/loft

October 18, 2018

Hi I am trying to check out but it won’t let me because it keeps saying the shipping address is different than the billing address but its not so I don’t know what to do. thanks!

Answers (1)

This problem is called an authorization attempt and is common with Shopify when billing information is entered incorrectly. You just have to make sure your billing information matches the information attached to the card you are using at checkout!

October 18, 2018

How long will shipping take ?

Answers (1)

This depends on the shipping you selected! We currently offer:

Standard: 5-7 Business Days

2 Business Days

3 Business Days

Next Day

All express orders must be placed before 1pm to be eligible for next day shipping.

Express orders do not ship on weekends, so if you order on Saturday, it will ship out on the next business day, Monday.

October 11, 2018

any plans on making the kiv shorts but leggings?

Answers (1)

It’s definitely possible! 🙊

October 09, 2018

I really want to get both nique and mini nique but I am not sure which size to get. I am 5’5, 31-26-36, I don’t want the split goes up to my hip that i cant even wear a thong, but I also need it to fit my chest perfectly as i have small chest. Can you guys provide the length down to the split so that I can have an idea which size suits me better? thanks x

Answers (1)

Nique is truly special ✨ On the mini, the slit is about 9 inches up the leg and about 17 inches for the longer version.

That being said, wearing underwear is totally doable!

October 09, 2018

Can you please do a new blog post about your new loft?

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Yes, definitely! Keep an eye on the blog 💕

October 08, 2018

Any winter clothes coming soon?

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Yes 😊 We release new styles every week and we are releasing more pants and jackets so soon!

October 04, 2018

shipping to UK will have to pay for TAX?

Answers (1)

These are the countries shipped Delivered Duty Paid: UK, Australia, Japan, Canada, France, Germany, Italy, Spain, Greece, and Switzerland. Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order.

October 04, 2018

I’m looking at buying the Lira necklace for my daughter. Do you ship to Australia and how much would it cost/

Answers (1)

The best gift ✨ We offer free shipping worldwide on orders over $300

For orders under $300, you can select $25 flat rate regular shipping (7-9 days) or select your choice of DHL or UPS methods for the rate displayed at checkout.

October 04, 2018

I want to buy the lira earrings and personalise them by engraving the letter F on one and the letter A on the other. I understand that it is sold as a pair, how could I possibly make it clear that I do not want both letters on both earrings but rather one on each?

Thank you! xxx

Answers (1)

Totally possible 💕 In the notes at checkout you can say you want an “F” engraved on one earring and an “A” on the other! The Lira earrings are perfect for initials.

October 04, 2018

Hi! Are you guys going to restock the gold misa tank top? Thank you!

Answers (1)

Misa is discontinued but so many beautiful, new silk styles to come ✨

August 07, 2018

high quality product, quick delivery, and nice presentation!

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Thank you! 💘

August 07, 2018

Best AYAI basics?

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Daisy tee, Kikka tee, Impy tee, Heli tank, Kimia bodysuit, Kimba tank. …and so many others!

August 07, 2018

Dalem pants- are they worth it? Such a splurge.

Answers (1)

YES! We worked hard to make these the absolute definition of a leather pant- each detail is such perfection. The leather is buttery soft and stretchy, and the gold hardware adds a little extra. We looked, you can’t find a better pair anywhere at any price!

August 07, 2018

Love the Kimia fabric! What else do you make in it?

Answers (1)

That’s our super plushy springy tencel/cotton blend. We custom make it and it’s perfection. Tencel is our favorite! Environmentally friendly and feels like a dream. If you search ‘tencel’ all the styles will come up- there’s a few!

August 07, 2018

What kind of silk do you use? It’s so pretty!

Answers (1)

Thank you 💕 Generally we use a thick 30mm silk charmeuse. Charmeuse is the soft shiny silk, and we treat it for added softness. This makes it so luxurious, and totally worth it. We often double layer it (like the Liska), and like an unfinished hem to keep it a little undone.

August 07, 2018

What would you wear under the Nique dress? Bra friendly?

Answers (1)

We’d go without or wear a sticky bra. The back dips low, so it’s not strapless bra friendly. You could also fashion tape the cowl neck if you’re worried, but it stays in place pretty well.

August 07, 2018

help me decide between the tsuki necklace or the alva please!

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Tsuki adds a little more glimmer and texture and is generally more visible, Alva is perfect if you want something so so delicate.

August 07, 2018

Any pants coming??

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LOTS.

August 07, 2018

I have a sizing question. I’m about to buy my 2nd zillah dress I’m pretty petite at 5’3 and have an hourglass body type 35-25-35, I’m usually a small or an xs depending on the brand.I have the black zillah in a size s and while i love the slightly oversized fit I do kind of wish it was more fitted in the chest area. However I notice your clothing tends to be designed towards a smaller bust and I have a pretty decent sized chest lol. Do you think the xs would be too tight?

Answers (1)

Having multiple Zillahs is the best ✨ I think with a 35″ bust the xs would be too small even with the oversized fit!

August 07, 2018

Can I come into the loft for a photoshoot?

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We love our gorgeous silk pieces just as much as you do and understand how dreamy they look in pictures, but please be respectful when trying on as the loft is a place to get to know and take home your new favorite pieces.To inquire about press photoshoots in the loft, please email us at [email protected]

August 07, 2018

What forms of payment do you accept in the loft?

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We accept cash and all major credit/debit cards 😊

August 07, 2018

What are the loft hours?

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You can book an appointment to shop our loft Monday-Friday anytime from 8:30am-4:00pm.

August 07, 2018

Can I swim in the Leif bikini and Kimia bra?

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No, air only! Those pieces are made to be the cutest and coziest loungewear.

August 07, 2018

Can I bring friends with me to my loft appointment?

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Of course! You are welcome to bring a friend or two.

August 07, 2018

If I’m located in LA and order something online but need it quick, can I just pick it up from you guys?

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Yes, you can! You can just call or email us after you place the order and we can have your order available in our office for pick up.

August 07, 2018

If something is sold out online, is it available in the loft?

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Our inventory is all the same for both, so if something is sold out online it is unfortunately completely out of stock 😣

August 07, 2018

Is the loft exclusive to certain people?

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No, anyone can book an appointment to visit/shop our loft.

August 07, 2018

Best casual first date outfit?

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A basic tank like Wylie or Heli with your favorite pair of denim. For a pretty casual first date this outfit is extremely perfect, easy but stands out.

August 07, 2018

What are the blue jeans the model is wearing?

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We love shooting with vintage or Redone Levi’s 💫

August 07, 2018

How do I keep my necklace from tarnishing?

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Please avoid contact with liquids and creams when wearing your AYAI gold filled or gold plated jewelry, especially household chemicals. Store your jewelry only when dry. Keeping your gold filled or gold plated jewelry as dry as possible will extend the life of its color and sparkle.

August 07, 2018

What items from AYAI do you think I need for my island trip? I’m going for 3 nights and 4 days!

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Zora bikini, Arwen top, Nique dress, Kenk tee, and of course the Sappha top 🌸

August 07, 2018

How often do you restock styles?

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We do our best to make sure a favorite style is never out of stock but they often sell beyond our expectations! We try and restock pieces weekly but if you sign up for the waitlist you will never miss a restock.

August 07, 2018

The packaging was super cute! Thank you for putting so much care into my order!

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💋❤️🌹

August 07, 2018

Where are your clothes made/by who/is it ethical?

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We are proud to make everything here in Los Angeles and work closely with manufacturers, always paying workers a fair wage ✨

August 07, 2018

What size is the model online wearing?

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Our model online is 5’9" and wears the xs. We have a detailed size guide and are happy to answer emails with specific fit questions.

August 07, 2018

Why are your prices so high?

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All of our pieces are made by hand in Los Angeles, with the most care possible. We use extremely special fabrics including 100% silk because we want each piece to be entirely worth it and something you could appreciate forever 💕

August 07, 2018

I love the style and the fit of all your clothes, being 5’0 and 87lbs it’s extremely hard for me to find high end, and elegant street style clothes.

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So glad! ✨

August 07, 2018

The shipping is super quick , the clothing is always great quality

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😊

August 07, 2018

Shoes on nights I want to last forever?

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Alexandre Birman – the Alessa

August 07, 2018

Why do your sizes only go up to medium?

Answers (1)

We are working on making our styles in a wider range of sizes, to account for every body type ❤️ In the past, the demand for smaller sizes always outweighed the larger and as a small business we did our best to accommodate this.

August 07, 2018

Why do certain styles never get restocked?

Answers (1)

We have discontinued a handful of older styles to place more priority on production and design of new styles!

Size Guide

We fit from an extra small and grade up from there so our sizing is naturally skewed towards smaller sizes. For wovens we recommend buying true to size while we recommend sizing up for some of our body-con knits.

We have a great staff here at ARE YOU AM I ready to meet with you at our downtown loft space or work with you over email/phone to help you find the perfect fit. If you have any questions about what pieces would work best on you or which size works best for your body type, don't hesitate to reach out, that's why we're here!

Email: [email protected]

Phone: +1 213.689.5088