Fine - FAQ

CARE

Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing your AYAI fine jewelry.  Over the course of time, body oil and skin products can collect on jewelry and leave a residue. This may cause the metal to tarnish and occlude stones.  Also, please avoid wearing AYAI jewelry when coming in contact with household chemicals. They can discolor or damage your jewelry and diamonds. To keep your jewelry looking bright and new, take a soft headed toothbrush with some mild soap and gently brush the front and back of the stones and metal. Rinse thoroughly with tepid water.
AYAI fine jewelry is delicate in nature and should be handled carefully as outlined in the care instructions.
 
RETURN/EXCHANGE

We want you to be completely happy with your AYAI fine jewelry order. If for any reason you are not satisfied, we will gladly accept this item for exchange, refund, or store credit within 90 days of receiving your jewelry.  Fine jewelry returns and exchanges are only accepted on unworn, unaltered and immaculate items returned in original packaging.


FAULTY ITEMS

If you receive a faulty product, we will gladly exchange the original piece within 10 days of purchase. To notify us of the fault, please contact us and include the below information:
        Your order #
        Your full name and address
        Photographic evidence of the fault along with a brief description


REPAIRS

At AYAI quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any AYAI fine jewelry item please email [email protected]. Please reference your name, address, order number and repair issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package. On a case by case basis, some repairs can incur a fee, which will be invoiced by email.