RETURNS AND EXCHANGES
Do you accept return items?
If you are not satisfied with your purchase for any reason, please let us know and we will help you. Items purchased from Are You Am I are eligible for a full refund if returned within 90 days of receiving your order. Exchanges are also accepted up to 90 days after receiving your order. A small number of discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange.
What conditions are acceptable for returns?
Are You Am I will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
How do I return an item?
Returns are free for domestic customers located within the U.S. Please email us at [email protected] to receive a pre-paid return label.
Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
To ship an item back to Are You Am I please:
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
- Pack your item(s) and invoice into a box.
- Mail your return or exchange using your carrier of choice to:
Are You Am I Receiving Dept.
840 Santee Street Unit 607
Los Angeles, CA 90014
Order # ___________
Are You Am I is not responsible for shipping fees or lost returns.
How long will it take to receive my refund after I shipped my return?
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.
Do you offer price adjustments?
If you have recently purchased items that are now on sale, we will gladly offer you a price adjustment if the original date of shipment was within 24 hours of the sale offering. All credits will be applied in US dollars and your credit card company will calculate the current exchange rate automatically. We do not offer price adjustments on shipping charges at this time.
What steps do I need to do an exchange?
It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.