RETURNS

RETURN POLICY

Returns must be requested and received within 30 days of placing the order.

 

ALL INTIMATES, BOTTOMS WITHOUT HYGIENE STICKER, ENGRAVED JEWELRY, AND DISCOUNTED ITEMS ARE FINAL SALE

 

Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached.

 

We may reject the return if items have makeup stains, deodorant/sweat stains, and/or items that smell of perfume. Any returns that do not meet our policy will be sent back to the customer.

 

Shipping fees associated with making returns are the responsibility of the customer. Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns and exchanges may only be made once, items purchased with a store credit are non-refundable.

DOMESTIC RETURN

1. Enter your order number and email or shipping zip code to locate your order.

2. Select the items you want to return by clicking on the product (Ineligible items are greyed out).

3. Choose the reason why you are returning the product(s).

4. Select either 'Store credit' for an e-gift card or 'Original Payment Method' for a refund to your original payment method. Please note, the shipping label fee will be deducted from your amount.

5. Submit return and you will receive a return shipping label via email.  

6. Drop off your package to your local FedEx location or schedule a pick up here.

 

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

DOMESTIC EXCHANGE

1. Please enter your order number and email or shipping zip code to locate your order.

2. Select the items you want to exchange by clicking on the product (Ineligible items are greyed out).

3. Please select your new color and/or size and click 'Exchange Item'.

4.Choose the reason why you are returning the product(s).

5. Please enter your payment method for the return shipping label. Once submitted you will receive a label via email.

6. Please drop off your package to your nearest FedEx location.

 

Once we receive your item(s), please allow 1-3 business days for processing. Exchanges may only be made once.

INTERNATIONAL RETURN

1. Fill out the item(s) and reason for your return on the invoice.

2. Pack your item(s) and invoice together.

3. Mail your return using your carrier of choice to:

Are You Am I Returns

1024 Santee St. Ste 300

Los Angeles, CA 90015

Order #______________

 

Please note, all international shipping fees with making returns are the responsibility of the customer and will not be refunded. Any duties and taxes paid are also nonrefundable. ARE YOU AM I is not responsible for international shipping fees or lost returns. Refused packages will be refunded once it is delivered back to us with a deduction of all associated shipping and tax fees.

 

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

INTERNATIONAL EXCHANGE

If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

WRONG/DAMAGED ITEM

If you receive an incorrect item or an item that is damaged, email us at concierge@areyouami.com.Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items.