returns manager

Hi! We hope you love your new AYAI as much as we do, but if you need to make a return for any reason, here are the details:

Items may be returned within 90 days of you receiving your order.

ALL DISCOUNTED ITEMS ARE FINAL SALE

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Fine jewelry returns are only accepted on unworn, unaltered and immaculate items returned in original packaging.

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

 

EXCHANGES

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

 

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.

 

RETURNS WITHIN THE USA

If your package included a return shipping label, simply fill out the slip included and use the provided label to ship your return back to us. You can drop it off at any UPS location. We are not responsible for refunding any costs associated with shipping.

If your package did not include a return label, please reach out to us at [email protected] and we will send you a pre-paid label.

 

INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us. Please note, any international shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

Mail your return using your carrier of choice to:

Are You Am I Receiving Dept.

1024 Santee St. Ste 300

Los Angeles, CA 90014


Order # ___________

Are You Am I is not responsible for international shipping fees or lost returns.

Size Guide

We fit from an extra small and grade up from there so our sizing is naturally skewed towards smaller sizes. For wovens we recommend buying true to size while we recommend sizing up for some of our body-con knits.

We have a great staff here at ARE YOU AM I ready to meet with you at our downtown loft space or work with you over email/phone to help you find the perfect fit. If you have any questions about what pieces would work best on you or which size works best for your body type, don't hesitate to reach out, that's why we're here!

Email: [email protected]

Phone: +1 213.689.5088