Hi! We hope you love your new AYAI as much as we do, but if you need to make a return for any reason, here are the details:

Items may be returned within 30 days of you receiving your order.

ALL INTIMATES, ENGRAVED JEWELRY AND DISCOUNTED ITEMS ARE FINAL SALE

Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached.
We will not accept returned items that have makeup stains, deodorant/sweat stains, and/or items that smell of perfume. If caution is not made while trying on, we may reject the return.
Any returns that do not meet our policy will be sent back to the customer.
Fine jewelry returns are only accepted on unworn, unaltered and immaculate items returned in original packaging.
Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are non-refundable.
Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

 

EXCHANGES

Unfortunately, we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

 

PRICE ADJUSTMENT

We do not offer price adjustments for discounted items at this time. We're sorry for the inconvenience!

 

RETURNS WITHIN THE USA

Ship the items you wish to return back to us with using your own carrier of choice, or contact us at concierge@areyouami.com to request a shipping label. Please note, shipping fees associated with making returns are the responsibility of the customer and will be deducted from your refund.

 

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.

 

DOMESTIC

Ship the items you wish to return back to us with using your own carrier of choice, or contact us at concierge@areyouami.com to request a shipping label. Please note, shipping fees associated with making returns are the responsibility of the customer and will be deducted from your refund.

 

INTERNATIONAL

Simply ship the items you wish to return back to us!

1. Fill out your returned items on the invoice.

2. Pack your item(s) and invoice into a box.

3. Mail your return using your carrier of choice to:

Are You Am I Receiving Dept.

1024 Santee St. Ste 300

Los Angeles, CA 90015

Order # ___________

Please note, all international shipping fees with making returns are the responsibility of the customer and will not be refunded. Any duties and taxes paid are also nonrefundable. ARE YOU AM I is not responsible for international shipping fees or lost returns. Refused packages will be refunded once it is delivered back to us with a deduction of the associated shipping fees.

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