Ask us anything. We'll get back to you as soon as we can.
Email us at email@example.com
If it's urgent, give us a call at +1 213 689 5088, Monday-Friday 9am to 5pm PST.
For press inquiries, please email firstname.lastname@example.org
Ask us anything. We'll get back to you as soon as we can.
Email us at email@example.com
If it's urgent, give us a call at +1 213 689 5088, Monday-Friday 9am to 5pm PST.
For press inquiries, please email firstname.lastname@example.org
WHERE CAN I TRY THE CLOTHES ON?
If you’re in Los Angeles, then make an appointment at our DTLA Loft! Learn more about it and how to book an appointment here.
WHAT IF I NEED TO CANCEL MY ORDER?
Please email us at email@example.com with your order number and let us know that you are looking to cancel your order and we will take care of you. Please keep in mind that we process orders quickly, and may be unable to cancel your order.
HOW DO I CHECK THE STATUS OF MY ORDER?
We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.
If you have made an account with us you can login through our home page.
Account Information > Order History
WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?
We are dedicated to giving you the best product we possibly can. Our pieces are made in Los Angeles with an extreme attention to detail. Rest assured you can expect a high quality piece to add to your wardrobe from AYAI.
THE ITEM I WANT IS OUT OF STOCK!
Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.
I'VE PLACED MY ORDER, WHEN WILL IT SHIP?
All orders will ship in 1-2 business days. Once processed you will receive a confirmation email with your tracking information.
WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?
This depends on the shipping you selected! We currently offer:
Standard: 5-7 Business Days
2 Business Days
3 Business Days
All next day orders must be placed before 3pm to be eligible for next day shipping.
Does not apply to weekends. Any next day order placed on Saturday will be received on Monday
Postmates (Los Angeles Only): Order must be received by 5pm.
DO YOU OFFER FREE SHIPPING?
We do! Our standard 5-7 Business Day ground shipping is free for US orders.
HELP! MY ORDER IS LOST!
Contact us, and we'll help you find it!
Please see our International section below
Items may be returned or exchanged within 90 days of you receiving your order. Please go to our Returns page to create a return label. You can opt for a refund or an exchange, and the return shipping is on us!
RETURN + EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Fine jewelry returns and exchanges are only accepted on unworn, unaltered and immaculate items returned in original packaging.
If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.
Please see our International section below.
WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL?
We offer free shipping worldwide on orders over $300
For orders under $300, you can select $25 flat rate regular shipping (7-9 days)
All international shipments are shipped through DHL or UPS, you can select your shipping method at checkout.
DHL express takes 2-7 business days. Please keep in mind that express orders may take longer than expected due to customs.
Standard shipping options are shipped via DHL.
Due to customs regulations we are able to ship to Russia exclusively via USPS at this time.
WHERE DO YOU SHIP TO INTERNATIONALLY?
Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Reunion, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Ukraine, and United Kingdom.
DUTIES + TAXES
1. DDP: Delivered Duty Paid
2. DDU: Delivered Duty Unpaid
Countries shipped Delivered Duty Paid: UK, Australia, Japan, Canada, France, Germany, Italy, Spain, Greece. Your taxes and duties will be calculated in checkout and you will be charged when you place the order.
All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order. We recommend contacting your local city of residence for information regarding these costs.
The price associated with duties and taxes vary from country to country.
For more information please DHL’s Receiver’s Guide to Duties and Taxes.
Simply ship the items you wish to return back to us. Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
Indicate on your invoice whether you are exchanging or returning the item(s).
For exchanges: It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
Pack your item(s) and invoice into a box.
Mail your return or exchange using your carrier of choice to:
Are You Am I Receiving Dept.
840 Santee Street Unit 607
Los Angeles, CA 90014
Order # ___________
Are You Am I is not responsible for international shipping fees or lost returns.
We fit from an extra small and grade up from there so our sizing is naturally skewed towards smaller sizes. For wovens we recommend buying true to size while we recommend sizing up for some of our body-con knits.
We have a great staff here at ARE YOU AM I ready to meet with you at our downtown loft space or work with you over email/phone to help you find the perfect fit. If you have any questions about what pieces would work best on you or which size works best for your body type, don't hesitate to reach out, that's why we're here!
Please follow the instructions on the label inside the item. Many of our items are made of delicate fabrics like silk and will need to be dry cleaned.
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing your AYAI fine jewelry. Over the course of time, body oil and skin products can collect on jewelry and leave a residue. This may cause the metal to tarnish and occlude stones. Also, please avoid wearing AYAI jewelry when coming in contact with household chemicals. They can discolor or damage your jewelry and diamonds. To keep your jewelry looking bright and new, take a soft headed toothbrush with some mild soap and gently brush the front and back of the stones and metal. Rinse thoroughly with tepid water.
AYAI fine jewelry is delicate in nature and should be handled carefully.
At AYAI quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any AYAI fine jewelry item please email firstname.lastname@example.org. Please reference your name, address, order number and repair issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package. On a case by case basis, some repairs can incur a fee, which will be invoiced by email.
TERMS AND CONDITIONS
Welcome to areyouami.com. Are You Am I provides services to you on areyouami.com subject to the terms set forth herein. When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change these terms and conditions at any time. By accessing or otherwise using areyouami.com you are stating your agreement to the Terms and Conditions contained herein. Please read them carefully.
USE OF ARE YOU AM I
By using areyouami.com and the areyouami.com mobile application you represent and warrant that you are more than 18 years of age or are visiting areyouami.com with the permission and supervision of a parent or guardian.
Areyouami.com hereby grants you a limited, revocable, non-exclusive license to access and use the areyouami.com website on your computer or mobile device.
You may not reproduce, modify, display or otherwise make commercial use of any content from the Are You Am I website unless expressly permitted in writing by the company.
USER REVIEWS, PHOTOS & COMMENTS
Anything posted or otherwise submitted to Are You Am I, whether on the areyouami.com website, mobile device, blog or via any form of social media, will be treated as public and nonproporietary.
By submitting photographs, comments or other materials to Are You Am I, you grant Are You Am I a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submissions.
All such submissions shall automatically become Are You Am I’s sole and exclusive property. In addition, when you post photographs, reviews or comments to areyouami.com or on any of Are You Am I’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission.
You further represent and warrant that you own or otherwise control all rights to any content submitted to Are You Am I.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images and content on the areyouami.com website and blog belong exclusively to Are You Am I, or its affiliates.
The use of any Are You Am I trademarks or service marks without Are You Am I’s express written consent is strictly prohibited.
You may not use Are You Am I’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Are You Am I.
In addition, you may not use any of Are You Am I’s trademarks or service marks in meta tags without Are You Am I’s explicit prior consent.
Please review our Security and Privacy section.
Customers who access and use the areyouami.com website from outside of the United States are responsible for complying with their local laws and regulations.
DISCLAIMER; LIMITATION OF LIABILITY; RISK OF LOSS TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.
In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. We are not responsible for the operation of or content located on or through any such site.
Are You Am I deeply respects the intellectual property of others. Please contact email@example.com if you believe that any content on areyouami.com constitutes an infringement of your copyrights.
APPLICABLE LAW; DISPUTES; REMEDIES
The laws of the State of California will govern these disclaimers, terms, and conditions.
Any dispute relating in any way to your visit to the areyouami.com website or products purchased on areyouami.com shall be submitted to confidential arbitration in Los Angeles, California, except in regards to issues regarding violations of Are You Am I’s intellectual property rights, which we may seek relief from in any state or federal court in the State of California.
By using the areyouami.com website, you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of California.
As such, Are You Am I shall be entitled to specific performance, injunctive relief, or both, in addition to any damages that we may be entitled to recover, along with our reasonable expenses for any form of dispute resolution, including, without limitation, our attorneys' fees.
No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.
824 S. Los Angeles Street Unit #201,
Los Angeles, CA 90014
Safe and Secure Shopping
What personal information does Are You Am I gather about its customers?
Information That You Provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.
Automatic Information: Some information is received and stored automatically whenever you interact with us. "Cookies" are one example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
Information from Other Sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience.
How does Are You Am I use your contact informations?
We use your contact information for the following purposes only:
Register you as a user on our website;
Manage and/or maintain your user account and wish list on our website;
Process and deliver purchases, returns, backorders etc;
Communicate with you and provide customer support;
Let you know about products, promotions and events that might be of special interest to you;
If for some reason you would prefer not to receive emails from Are You Am I simply email a request to firstname.lastname@example.org with the word "UNSUBSCRIBE" in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.
How do we use your other customer information?
Customize our services and product offerings to suit your needs and interests;
Record purchases that you have made on our website;
Let you communicate with us through social networks and other media;
Allow you to post comments on our website, on social networks and other media;
Detect fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;
Comply with applicable legal requirements, industry standards and our policies.
Does Are You Am I share customer information?
Your privacy is always respected when you shop with Are You Am I. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours.
Your customer information may be shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.
Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Are You Am I to any third parties, including (i) a list of the categories of personal information about you that Are You Am I has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties' business. To submit a request with the subject heading "CALIFORNIA PRIVACY REQUEST" email@example.com.
How secure is my customer information?
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Are You Am I is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
What choices do I have?
As discussed above, you may choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Are You Am I features. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request to firstname.lastname@example.org
Are children allowed to use areyouami.com?
Are You Am I does not sell products for purchase by children. If you are under 18, you may use Are You Am I only with the authorization and involvement of a parent or guardian.
Conditions of use, notices, and revisions
Most orders will ship within 2-3 business days. Once processed, you will receive a shipping confirmation email with your tracking information, which may take up to 24 hours for the information to be updated. If you have made an account with us, you can login to your account and go to 'Order History'.
If you need to change or cancel an order, please email email@example.com with your order number. Once the order is shipped, we cannot make any changes.
Orders do not ship on weekends or U.S. holidays, so if you order on Saturday, it will ship out on the next business day, which would be Monday.
All orders may be subject to verification - this is to protect our customers, to ensure that every order was authorized by the cardholder. Our team will reach out promptly and the order will be placed on a hold for up to 48 hours so we can validate your order.
Shipping may be delayed during our sales.
All US orders qualify for free ground shipping, with the exception of our sale periods.
FedEx Shipping Methods Offered
Free ground shipping (5-7 business days)
3 Business Days
2 Business Days
SameDay City (only available within the Los Angeles area)
USPS Shipping Methods Offered
First Class Mail (estimated 3-5 business days,non-guaranteed)
Priority Mail (estimated 1-3 business days, non-guaranteed)
Orders addressed to Alaska, Hawaii, and a P.O. Box will be shipped with USPS.
Local Pick-Up -we currently offer curbside pick-up Monday-Friday from 9am-5pm
All Express orders placed after 1pm will ship out the following business day. Orders placed before 1pm will be shipped out the same business day.
All SameDay City orders must be placed before 2pm to be eligible for same day shipping. Please visit here to see the zip codes eligible for this service.
All Local Pick-Up orders will be notified via email when the order is ready with pick-up instructions.
We are closed on the following U.S. holidays, orders will resume shipping on the following business day:
New Years Day (January 1), Martin Luther King Jr. Day (January 17), President's Day (February 21), Memorial Day (May 30), Independence Day (July 4), Labor Day (September 5), Thanksgiving (November 24), Christmas Day Observed (December 26), New Years Eve Observed (December 30)
We offer free shipping worldwide on orders over $300 USD.
For orders under $300 USD, the customers will be responsible for the cost of shipping.
International shipments are shipped through DHL or FedEx or USPS depending on your country. You can select your method at checkout.
All orders are shipped Delivered Duty Unpaid, all local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order.We recommend contacting your local customs office for information regarding these costs.
The price associated with duties and taxes vary from country to country. For more information please visit FedEx's Duties and Taxes, DHL's Duties and Taxes, and USPS's Duties and Taxes.
Any denied shipments will be refunded once received back to our facility. All shipping and return to sender fees, along with any associated fees, will be deducted from the refund.
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo.
Once logged in, choose your preferred method of payment. PayPal allows to use any form of payment method in your country.
We currently offer Klarna to pay in 4 equal installment payments. Please visit their website for more information on their terms of service.
*CA resident loans made or arranged pursuant to a California Financing Law license.
Care instructions can be found under the DETAILS tab on each individual product page; as well as on the care label located at the seam inside your garment.
We use 30mm thick silk charmeuse, which drapes beautifully and wears well, with a lustrous shine. Mm, or 'momme' is a unit used to measure the weight of silk. The higher the momme weight, the more durable the weave, the more luxurious the fabric is, and the longer it lasts. Charmeuse is a weave that creates the satiny finish on silk. Ours is treated for softness and has a luxurious shimmer. Raw edge hem intended to fray with wear and time, dry clean only and trim any strings as needed
Please avoid contact with liquids and creams when wearing your AYAI gold filled or gold plated jewelry, especially household chemicals. Substances such as chlorine, perfume, etc may discolor or damage your jewelry, leave residue, or cause it to tarnish rapidly. Store your gold filled or gold plated only when dry. Keeping your gold filled or gold plated jewelry as dry as possible will extend the life of its color and luster. To clean your AYAI jewelry, you may use a cotton ball or a soft cloth to wipe off residue and dirt. If desired, you may wash your jewelry with soft headed toothbrush and some mild soap. Rinse thoroughly with tepid water, then dry quickly. Do not let your jewelry remain wet in the open air. Make sure your jewelry is completely dry before putting it away for storage. We do not recommend the use of commercially available jewelry cleaning solutions as these substances are very harsh and might damage your jewelry.
You can purchase an e-gift card here. All gift cards are final sale and does not expire. Once purchased, you will receive an email with a code which can be redeemed at checkout.
We release pieces that exist outside of trends and stand alone, as opposed to collections, so that we can bring an array of ideas to life in only a few weeks. We value slow fashion over mass-production so that each quality piece is worthy of the investment and loved forever. From the design to the launch of a product, we maintain close relationships with everyone in manufacturing, always paying workers a living wage. All of our pieces are created by hand in Los Angeles, with extremely special fabrics so that every piece can be something that's endlessly appreciated.
We are not accepting wholesale requests at the moment.
Go to the product page and enter your email address join the waitlist. You will be notified when it is back in stock. If the waitlist is not available, the item has been archived and we will not be restocking.
If your order has not yet shipped, please contact firstname.lastname@example.org with the correct address. If the package has already shipped and is in transit, we are unable to make any changes. You can visit the carrier's website (FedEx or USPS) for more information on rerouting.
Route shipping insurance ensures protection of shipments in the case that they're lost, stolen, or damaged. All orders placed without Route are not eligible for a replacement or refund in these cases. Please visit their website for more information. If you purchased Route, please visit here to file a claim.
If you received a damaged or an incorrect item, please send us an email to email@example.com within 48 hours of receiving your order. Make sure to include photos of the item along with the tags attached.
This is an authorization attempt and is common with Shopify when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is a problem with validation, the authorization is cancelled, bu you may still see a pending charge on the account. The charge will be dropped within 48 hours by your bank.
We do not offer price adjustments for discounted items, we apologize for this inconvenience.
Items purchased during sale periods are considered final sale and cannot be returned. No exceptions will be made for sizing, fit, fabric, or any other issues. Items purchased with first time 10% off coupon code is not considered final sale.