Service

WHERE CAN I TRY THE CLOTHES ON?

If you’re in Los Angeles, then make an appointment at our DTLA Loft!  Learn more about it and how to book an appointment here.

 

WHAT IF I NEED TO CANCEL MY ORDER?

Please email us at [email protected] with your order number and let us know that you are looking to cancel your order and we will take care of you.  Please keep in mind that we process orders quickly, and may be unable to cancel your order.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Account Information > Order History

 

WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?

We are dedicated to giving you the best product we possibly can. Our pieces are made in Los Angeles with an extreme attention to detail. Rest assured you can expect a high quality piece to add to your wardrobe from AYAI. 

 

THE ITEM I WANT IS OUT OF STOCK!

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship in 1-2 business days. Once processed you will receive a confirmation email with your tracking information.

 

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on the shipping you selected! We currently offer:

Standard: 5-7 Business Days

2 Business Days

3 Business Days

Next Day

All next day orders must be placed before 3pm to be eligible for next day shipping.

Does not apply to weekends. Any next day order placed on Saturday will be received on Monday

Postmates (Los Angeles Only): Order must be received by 5pm.

 

DO YOU OFFER FREE SHIPPING?

We do! Our standard 5-7 Business Day ground shipping is free for US orders.

 

HELP!  MY ORDER IS LOST!

Contact us, and we'll help you find it! 

 

INTERNATIONAL SHIPPING

Please see our International section below

Items may be returned or exchanged within 90 days of you receiving your order.  Please go to our Returns page to create a return label.  You can opt for a refund or an exchange, and the return shipping is on us!

 

RETURN + EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Fine jewelry returns and exchanges are only accepted on unworn, unaltered and immaculate items returned in original packaging.

 

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable.  You have 7 days after the purchase to exchange or get a refund on defective items.

 

INTERNATIONAL RETURNS

Please see our International section below.

WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL?

We offer free shipping worldwide on orders over $300

For orders under $300, you can select $25 flat rate regular shipping (7-9 days)

 

SHIPPING METHODS

All international shipments are shipped through DHL or UPS, you can select your shipping method at checkout.

DHL express takes 2-7 business days.  Please keep in mind that express orders may take longer than expected due to customs.

Standard shipping options are shipped via DHL. 

Due to customs regulations we are able to ship to Russia exclusively via USPS at this time. 

 

WHERE DO YOU SHIP TO INTERNATIONALLY?

Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Reunion, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Ukraine, and United Kingdom.

 

DUTIES + TAXES

1.  DDP:  Delivered Duty Paid

2.  DDU:  Delivered Duty Unpaid

Countries shipped Delivered Duty Paid:  UK, Australia, Japan, Canada, France, Germany, Italy, Spain, Greece.  Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the customer.  The taxes and duties will not be calculated in checkout.  You will be responsible for paying the taxes and duties upon delivery of the order.  We recommend contacting your local city of residence for information regarding these costs.

The price associated with duties and taxes vary from country to country. 

For more information please DHL’s Receiver’s Guide to Duties and Taxes.

 

INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us.  Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.

Indicate on your invoice whether you are exchanging or returning the item(s).

For exchanges: It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.

Pack your item(s) and invoice into a box.

Mail your return or exchange using your carrier of choice to:

Are You Am I Receiving Dept.

840 Santee Street Unit 607

Los Angeles, CA 90014


Order # ___________

Are You Am I is not responsible for international shipping fees or lost returns.

We fit from an extra small and grade up from there so our sizing is naturally skewed towards smaller sizes. For wovens we recommend buying true to size while we recommend sizing up for some of our body-con knits.

 

We have a great staff here at ARE YOU AM I ready to meet with you at our downtown loft space or work with you over email/phone to help you find the perfect fit. If you have any questions about what pieces would work best on you or which size works best for your body type, don't hesitate to reach out, that's why we're here!

GARMENT CARE

Please follow the instructions on the label inside the item.  Many of our items are made of delicate fabrics like silk and will need to be dry cleaned.

 

JEWELRY CARE

Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing your AYAI fine jewelry.  Over the course of time, body oil and skin products can collect on jewelry and leave a residue. This may cause the metal to tarnish and occlude stones.  Also, please avoid wearing AYAI jewelry when coming in contact with household chemicals. They can discolor or damage your jewelry and diamonds. To keep your jewelry looking bright and new, take a soft headed toothbrush with some mild soap and gently brush the front and back of the stones and metal. Rinse thoroughly with tepid water.

AYAI fine jewelry is delicate in nature and should be handled carefully.

 

JEWELRY REPAIRS

At AYAI quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any AYAI fine jewelry item please email [email protected]. Please reference your name, address, order number and repair issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package. On a case by case basis, some repairs can incur a fee, which will be invoiced by email.

TERMS AND CONDITIONS

Welcome to areyouami.com. Are You Am I provides services to you on areyouami.com subject to the terms set forth herein. When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change these terms and conditions at any time. By accessing or otherwise using areyouami.com you are stating your agreement to the Terms and Conditions contained herein. Please read them carefully.

 

USE OF ARE YOU AM I

By using areyouami.com and the areyouami.com mobile application you represent and warrant that you are more than 18 years of age or are visiting areyouami.com with the permission and supervision of a parent or guardian.

Areyouami.com hereby grants you a limited, revocable, non-exclusive license to access and use the areyouami.com website on your computer or mobile device.

You may not reproduce, modify, display or otherwise make commercial use of any content from the Are You Am I website unless expressly permitted in writing by the company.  

USER REVIEWS, PHOTOS & COMMENTS

Anything posted or otherwise submitted to Are You Am I, whether on the areyouami.com website, mobile device, blog or via any form of social media, will be treated as public and nonproporietary.

By submitting photographs, comments or other materials to Are You Am I, you grant Are You Am I a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submissions.

All such submissions shall automatically become Are You Am I’s sole and exclusive property. In addition, when you post photographs, reviews or comments to areyouami.com or on any of Are You Am I’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission.

You further represent and warrant that you own or otherwise control all rights to any content submitted to Are You Am I.

 

INTELLECTUAL PROPERTY RIGHTS

All graphics, images and content on the areyouami.com website and blog belong exclusively to Are You Am I, or its affiliates.

The use of any Are You Am I trademarks or service marks without Are You Am I’s express written consent is strictly prohibited.

You may not use Are You Am I’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Are You Am I.

In addition, you may not use any of Are You Am I’s trademarks or service marks in meta tags without Are You Am I’s explicit prior consent.

 

PRIVACY POLICY

Please review our Security and Privacy section.

 

INTERNATIONAL ACCESS

Customers who access and use the areyouami.com website from outside of the United States are responsible for complying with their local laws and regulations.

DISCLAIMER; LIMITATION OF LIABILITY; RISK OF LOSS TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

 

ERRORS

In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.

 

OUTSIDE LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties.  We are not responsible for the operation of or content located on or through any such site.

 

COPYRIGHT COMPLAINTS

Are You Am I deeply respects the intellectual property of others. Please contact [email protected] you believe that any content on areyouami.com constitutes an infringement of your copyrights.

 

APPLICABLE LAW; DISPUTES; REMEDIES

The laws of the State of California will govern these disclaimers, terms, and conditions.

Any dispute relating in any way to your visit to the areyouami.com website or products purchased on areyouami.com shall be submitted to confidential arbitration in Los Angeles, California, except in regards to issues regarding violations of Are You Am I’s intellectual property rights, which we may seek relief from in any state or federal court in the State of California.

By using the areyouami.com website, you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of California.

By using areyouami.com you agree that Are You Am I’s remedy at law for any actual or threatened breach of these Terms of Use would be inadequate.

As such, Are You Am I shall be entitled to specific performance, injunctive relief, or both, in addition to any damages that we may be entitled to recover, along with our reasonable expenses for any form of dispute resolution, including, without limitation, our attorneys' fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

 

SEVERABILITY

If any the provisions in these Terms of Use are deemed invalid or otherwise unenforceable, that condition shall be deemed several and shall not affect the enforceability of the remaining provisions.

 

OUR ADDRESS

Please send any questions regarding these Terms of Use to:

 

824 S. Los Angeles Street Unit #201,

Los Angeles, CA 90014
Phone: 1-310-855-4873

 

Version 03/29/2017

Safe and Secure Shopping

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting areyouami.com, you are accepting the practices described in this Privacy Policy.

 

What personal information does Are You Am I gather about its customers?

Information That You Provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.

 

Automatic Information: Some information is received and stored automatically whenever you interact with us. "Cookies" are one example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.

 

Information from Other Sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience.

 

How does Are You Am I use your contact informations?

We use your contact information for the following purposes only:

Register you as a user on our website;

Manage and/or maintain your user account and wish list on our website;

Process and deliver purchases, returns, backorders etc;

Communicate with you and provide customer support;

Let you know about products, promotions and events that might be of special interest to you;

If for some reason you would prefer not to receive emails from Are You Am I  simply email a request to [email protected] with the word "UNSUBSCRIBE" in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.

 

How do we use your other customer information?

Customize our services and product offerings to suit your needs and interests;

Record purchases that you have made on our website;

Let you communicate with us through social networks and other media;

Allow you to post comments on our website, on social networks and other media;

Detect fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;

Enforce our Terms of Use;

Comply with applicable legal requirements, industry standards and our policies.

 

Does Are You Am I share customer information?

Your privacy is always respected when you shop with Are You Am I. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours.

 

Your customer information may be shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.

Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Are You Am I to any third parties, including (i) a list of the categories of personal information about you that Are You Am I has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties' business. To submit a request with the subject heading "CALIFORNIA PRIVACY REQUEST" to  [email protected] .

 

How secure is my customer information?

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Are You Am I is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.

 

What choices do I have?

As discussed above, you may choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Are You Am I features. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request [email protected]

 

Are children allowed to use areyouami.com?

Are You Am I does not sell products for purchase by children. If you are under 18, you may use Are You Am I only with the authorization and involvement of a parent or guardian.

 

Conditions of use, notices, and revisions

If you choose to visit Are You Am I, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy at Are You Am I please contact us at [email protected] with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for Are You Am I are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use.

 

 

1/1/2016 version

Hi!  What's up? 

Ask us anything.  We'll get back to you as soon as we can.  

Email us at [email protected]

You can also give us a call at +1 213.689.5088, Monday-Friday 9am to 5pm PST.

 For press inquiries, please email [email protected]

 

SHOPPING

WHAT IF I NEED TO CANCEL MY ORDER?

Please email us at [email protected] with your order number and let us know that you are looking to cancel your order and we will take care of you.  Please keep in mind that we process orders quickly, and may be unable to cancel your order.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Account Information > Order History

 

WHERE CAN I TRY THE CLOTHES ON?

If you’re in Los Angeles, then make an appointment at our DTLA Loft!  Learn more about it and how to book an appointment here.

 

WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?

We are dedicated to giving you the best product we possibly can. Our pieces are made in Los Angeles with an extreme attention to detail. Rest assured you can expect a high quality piece to add to your wardrobe from AYAI. 

 

THE ITEM I WANT IS OUT OF STOCK!

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

 

SHIPPING

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship in 1-2 business days. Once processed you will receive a confirmation email with your tracking information.

 

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on the shipping you selected! We currently offer:

Standard: 5-7 Business Days

2 Business Days

3 Business Days

Next Day

All express orders must be placed before 1pm to be eligible for next day shipping.

Express orders do not ship on weekends, so if you order on Saturday, it will ship out on the next business day, Monday.

Postmates (Los Angeles Only): Order must be received by 4pm to ship out same day.

 

DO YOU OFFER FREE SHIPPING?

We do! Our standard 5-7 Business Day ground shipping is free for US orders.

 

HELP!  MY ORDER IS LOST :(

Contact us, and we'll help you find it! 

 

INTERNATIONAL SHIPPING

Please see our International section below

 

RETURNS

Items may be returned or exchanged within  90 days of you  receiving your order.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Fine jewelry returns and exchanges are only accepted on unworn, unaltered and immaculate items returned in original packaging.

Refunds are made to the original payment method.  If that is unavailable, we will issue a store credit.

  

RETURNS WITHIN THE USA

If your package included a return shipping label, simply fill out the slip included and using the provided label to ship your return back to us.  You can drop it off at any UPS location.

If your package did not include a return label, please reach out to us [email protected] and we will send you a pre-paid label.

 

INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us.  Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.

IMail your return using your carrier of choice to:

Are You Am I Receiving Dept.

840 Santee Street Unit 607

Los Angeles, CA 90014


Order # ___________

Are You Am I is not responsible for international shipping fees or lost returns.

 

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable.  You have 7 days after the purchase to exchange or get a refund on defective items.

 

INTERNATIONAL

INTERNATIONAL RETURNS

Please see our International section below.

WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL?

We offer free shipping worldwide on orders over $300

For orders under $300, you can select $25 flat rate regular shippiing (7-9 days) or select your choice of DHL or UPS methods for the rate displayed at checkout.

 

SHIPPING METHODS

All international shipments are shipped through DHL or UPS, you can select your shipping method at checkout.

DHL express takes 2-7 business days.

Standard shipping options are shipped via DHL. 

Due to customs regulations we are able to ship to Russia exclusively via USPS at this time. 

 

WHERE DO YOU SHIP TO INTERNATIONALLY?

We ship to most countries that DHL or UPS deliver to.

 

DUTIES + TAXES

1.  DDP:  Delivered Duty Paid

2.  DDU:  Delivered Duty Unpaid

Countries shipped Delivered Duty Paid:  UK, Australia, Japan, Canada, France, Germany, Italy, Spain, Greece, and Switzerland.  Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer.  The taxes and duties will not be calculated in checkout.  You will be responsible for paying the taxes and duties upon delivery of the order.  We recommend contacting your local customs office for information regarding these costs.

The price associated with duties and taxes vary from country to country. 

For more information please DHL’s Receiver’s Guide to Duties and Taxes.

 

INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us.  Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.

Indicate on your invoice whether you are exchanging or returning the item(s).

For exchanges: It is strongly recommended that you contact our customer service team to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.

Pack your item(s) and invoice into a box.

Mail your return or exchange using your carrier of choice to:

Are You Am I Receiving Dept.

840 Santee Street Unit 607

Los Angeles, CA 90014


Order # ___________

Are You Am I is not responsible for international shipping fees or lost returns.

 

SIZING

We fit from an extra small and grade up from there so our sizing is naturally skewed towards smaller sizes. For wovens we recommend buying true to size while we recommend sizing up for some of our body-con knits.

If you have any questions regarding sizing, we can help!  Feel free to contact us via email or phone.

We have a great staff here at ARE YOU AM I ready to meet with you at our downtown loft space or work with you over email/phone to help you find the perfect fit. If you have any questions about what pieces would work best on you or which size works best for your body type, don't hesitate to reach out, that's why we're here!

If you still have questions we recommend reaching out to our customer service team with questions regarding sizing on specific products.

 

GARMENT/JEWELRY CARE

GARMENT CARE

Please follow the instructions on the label inside the item.

 

JEWELRY CARE

Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing your AYAI fine jewelry.  Over the course of time, body oil and skin products can collect on jewelry and leave a residue. This may cause the metal to tarnish and occlude stones.  Also, please avoid wearing AYAI jewelry when coming in contact with household chemicals. They can discolor or damage your jewelry and diamonds. To keep your jewelry looking bright and new, take a soft headed toothbrush with some mild soap and gently brush the front and back of the stones and metal. Rinse thoroughly with tepid water.

AYAI fine jewelry is delicate in nature and should be handled carefully as outlined in the care instructions.

 

JEWELRY REPAIRS

At AYAI quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any AYAI fine jewelry item please email [email protected]. Please reference your name, address, order number and repair issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package. On a case by case basis, some repairs can incur a fee, which will be invoiced by email.