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COVID-19 MAY CAUSE SHIPPING DELAYS WITH OUR CARRIERS. WE ARE NOT HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
All orders will ship in 2-3 business days. Please note, orders are not shipped over the weekend or U.S. holidays. Once processed you will receive a shipping confirmation email with your tracking information. It may take up to 24 hours for the tracking information to be updated. Shipping may be delayed during our sales.
Once an order has shipped we can no longer make changes. If you need to change or cancel an order before it has shipped please email concierge@areyouami.com with your order number.
If your order is lost or stolen after delivery we are not responsible. We offer Route shipping insurance to ensure protection of shipments in case they're lost, stolen, or damaged. All orders placed without Route are not eligible for a replacement or refund in these cases. Please visit their website for more information. If you have any problems with your order, such as damaged or missing items, or any other problems, reach out to us within 48 hours of receiving your order. If you receive an incorrect item or an item that is damaged, email us at concierge@areyouami.com. Please send a photo of the damaged item if applicable.
Returns must be requested and received within 30 days of placing your order. ALL INTIMATES, BOTTOMS WITHOUT HYGIENE STICKER, ENGRAVED JEWELRY, AND DISCOUNTED ITEMS ARE FINAL SALE. Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached. We may reject the return if items have makeup stains, deodorant/sweat stains, and/or items that smell of perfume. Any returns that do not meet our policy will be sent back to the customer. Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns and exchanges may only be made once, items purchased with a store credit are non-refundable. Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account. We do not offer price adjustments for discounted items.
DOMESTIC
We currently offer domestic shipping via FedEx:Free ground shipping (5-7 business days), Express Saver (3 business days), 2 Day (2 business days), Next Day, and SameDay City (orders within the Los Angeles area). We also offer via USPS: Priority Mail (estimated 1-3 business days, non-guarenteed). Orders addressed to a PO Box will also be shipped with USPS. Express shipping orders must be placed before 1pm to be eligible for next day shipping and SameDay City orders must be placed before 2pm to be eligible for same day delivery.
Route shipping insurance ensures protection of shipments in case they're lost, stolen, or damaged. All orders placed without Route are not eligible for a replacement or refund in these cases. Please visit their website for more information.
To make a return, click here. Follow all steps as prompted and a shipping label will be emailed. Drop off the package to your local FedEx location or schedule a pick up here. Please note, shipping fees associated with making returns are the responsibility of the customer and will be deducted from your refund. Click here for detailed instructions.
INTERNATIONAL
We currently offer international shipping via FedEx and DHL depending on your country. You can select your method at checkout. We offer free shipping worldwide on orders over $300USD, and for orders under $300USD, the customers will be responsible for the cost of shipping.
All orders are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated at checkout. You will be responsible for paying the taxes and duties upon delivery of the order. We recommend contacting your local customs office for information regarding these costs.The price associated with duties and taxes varies from country to country. For more information please visit FedEx's Duties and Taxes or DHL's Duties and Taxes.
Route shipping insurance ensures protection of shipments in case they're lost, stolen, or damaged. All orders placed without Route are not eligible for a replacement or refund in these cases. Please visit their website for more information.
To make a return, ship the items you wish to return back to us with using your own carrier of choice. Please note, all international shipping fees with making returns are the responsibility of the customer and will not be refunded. ARE YOU AM I is not responsible for international shipping fees or lost returns. Refused packages will be refunded once it is delivered back to us with a deduction of all associated shipping and tax fees. Click here for detailed instructions.
