COVID-19 MAY CAUSE SHIPPING DELAYS WITH OUR CARRIERS. WE ARE NOT HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
All orders will ship in 1-2 business days. Please note, orders are not shipped over the weekend or U.S. holidays. Once processed you will receive a shipping confirmation email with your tracking information. It may take up to 24 hours for the tracking information to be updated.
Once an order has shipped we can no longer make changes. If you need to change or cancel an order before it has shipped please email firstname.lastname@example.org with your order number. Unfortunately we do not offer exchanges at this time. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.
If your order is lost or stolen after delivery we are not responsible. We offer Route shipping insurance to ensure protection of shipments in case they're lost, stolen, or damaged. All orders placed without Route are not eligible for a replacement or refund in these cases. Please visit their website for more information. If you have any problems with your order, such as damaged or missing items, or any other problems, please reach out to us within 48 hours of receiving your order. If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable.
ALL INTIMATES, ENGRAVED JEWELRY AND DISCOUNTED ITEMS ARE FINAL SALE. Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached. We will not accept returned items that have makeup stains, deodorant/sweat stains, and/or items that smell of perfume. If caution is not made while trying on, we may reject the return. Any returns that do not meet our policy will be sent back to the customer. Fine jewelry returns are only accepted on unworn, unaltered and immaculate items returned in original packaging. Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are non-refundable. Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account. We do not offer price adjustments for discounted items.